Refund and Return Policy

 

At Sereynia, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items may be non-returnable for hygiene or safety reasons.

Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (unless received defective)

  • Items returned after 14 days

  • Gift cards or promotional items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing time may take 7–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

How to Start a Return

To request a return or refund, please contact us with your order details:

Store Name: Sereynia
Email: info.feelnao@gmail.com
Phone / WhatsApp: +971 56 369 7806
Address: Warsan 1, International City, Dubai, UAE